Frequently Asked Questions (FAQ)

Do I need to order a design from the DYO Kit Builder?

No, if you have another design you would like to order please email all the details to sales@airxteamwear.com.au

 

What is the turnaround time for custom teamwear and apparel?

4 – 6 weeks from the final artwork approval and confirmation of deposit payment. During peak periods the lead time can be up to 8 weeks.

What is the minimum order quantity for custom teamwear and apparel?

10 pieces per design unless otherwise stated. This means that if you require a full soccer kit (jersey, shorts and socks) the minimum order quantity is 10 kits. There can be exceptions to this so please contact us if you require less than 10 pieces.

 

Where can we ship to?

We can ship to anywhere. The delivery fee is charged based on the size/weight of the package and where the location is.

 

What is Sublimation?

Sublimation is a unique printing process where designs are transferred onto the fabric via heat. We specialise in sublimation printing as it allows you, the customer, the freedom to custom design teamwear and apparel how you want it!

What are the benefits of Sublimation?

– Unlimited amount of design options! If you have a design in mind which is not in our Custom Builder, contact us and we will help bring your design to life!
– No additional costs for adding names, numbers, or sponsor logos to your design, the choice is yours and the options are endless!
– No fading, peeling or cracking of names, numbers and logos.

 

Can I order a sample?

Yes, we understand that you may want to check the quality and feel of the fabric, or proof the physical design prior to final production, so we do offer a sample service. Samples will generally take 2 weeks, which is not considered part of the lead time for the final order.

 

Do you offer a design service?

Yes, we have professional designers to help bring your design to life! Our design service is free of charge and includes a 3D Mock-up of the artwork and as many changes as required to create your unique team wear, apparel or merchandise.

 

Can you match the colours to an existing design or garment I have?

Yes, we can, however colour matching can be tedious and time-consuming so please allow extra time if you would like us to match colours. The best way for us to colour match is for you to send a physical product to us, as photos, images and artwork can vary greatly in comparison to the actual colour of the garment.

 

Does it cost more to add player names to the jersey?

No, with a sublimated jersey you can add player names, logos and numbers at no extra cost.

 

What format do I need to provide for my logos/graphics?

Vector format (EPS, AI, PDF)